Shopee Privacy Policy
This policy explains how Shopee handles account, wallet, order, merchant verification, and support information.
Effective June 15, 2026
1. Information We Collect
Shopee collects account details such as name, username, email, phone number, country, login activity, seller status, and support preferences. We also collect wallet, top-up, withdrawal, payment, order, delivery, product, and transaction information needed to operate the marketplace.
2. Merchant Verification Documents
When a user applies to become a merchant, Shopee may collect identity document images, business registration documents, store details, bank or payout information, phone verification data, and related review notes. These records are used for onboarding, risk checks, compliance, and seller support.
3. Messages and Support Data
Buyer, seller, and admin support messages may be stored so Shopee can provide customer service, resolve disputes, review frozen orders, investigate wallet issues, and send site messages or important operational notices.
4. Device and Browser Information
We may collect device, browser, session, IP, cookie, and security information to protect accounts, prevent abuse, maintain login sessions, support verification codes, and improve reliability across supported browsers.
5. How Information Is Used
Information is used to create and secure accounts, process orders, calculate wallet balances, review top-ups and withdrawals, support seller processing rules, communicate notices, prevent fraud, comply with legal duties, and improve the buyer and seller experience.
6. Sharing and Operations
Shopee may share necessary information with service providers, payment processors, delivery partners, administrators, compliance reviewers, and support teams when needed to operate the marketplace. We do not sell personal information as a standalone product.
7. Retention and Security
Records are retained for as long as needed for marketplace operations, accounting, compliance, dispute handling, security, and legitimate business purposes. Shopee uses reasonable technical and administrative safeguards, but users must also protect their passwords, devices, and verification codes.
8. Your Responsibilities and Contact
Keep your account details accurate, avoid sharing credentials, and contact Shopee Support if you believe your account, wallet, order, or personal information is at risk. Some information may need to be retained where required for security, legal, financial, or dispute reasons.